Saturday, 17 April 2010

angry mrt auntie

once again, i have stories to tell about my experiences on mrt rides and mrt stations. today, i have 3 stories to tell. and all these stories came about when i visited my mum in choa chu kang.

story 1: duration of options
ok, not much of a story, but a conclusion. today, the circle line opens and i now have 2 options to choose for my journey from tanah merah to yew tee where my bro's place is. i could take the east-west line and change to the north-south line at jurong east interchange or alternatively, i could take the east-west line from tanah merah, change to circle line at paya lebar and change to the north-south line at bishan. for the former, it covers some 24 station. the latter has a total of 19 stations (if i counted correctly). and i wanted to know if there was any difference in time between the two options. so i did a little test. i took the first option on my way there and the circle line option on me way back. both took 1.5 hours. the route using the circle line has less stations but the distance between many of the stations were longer than those compared to the former along the east-west line. of cos, i would probably get a more accurate gauge if i try both route at different times of the day.

story 2: father sents wrong signal
during the return journey, there was this particular boy who kept "tnerrr-ing" (those hokkien would know what i mean by this word! ha!) in the train over some magic pen having dried up/ out of ink. he was upset and kept on and on about it. his father was obviously very irritated by his whining and told the boy to stop. the boy did not. and his father raised his voice and told him sharply: "you go on like that, i don't like you anymore!" i was kinda shocked with the fathers' response. not so much with his raising of his voice. but rather by its content. i felt rather strongly that he should not have made it into a personal issue. instead, he should have taken the chance to educate the boy on what the correct behaviour should be. he missed a valuable chance to do so. also, saying such thing sents a very wrong signal to the boy - that a fathers' love is conditional. and that is totally wrong.

story 3: bad customer service auntie
i arrived at the tanah merah station and before proceeding to the bus-stop, i thought i should head to the toilet to ease myself first. but when i reached the toilet door, there was cone that says 'floor is wet, be careful'. ok, just be careful, i thought and proceeded to go in. this was not the first time. i had done so many time in the past without any problems. and just as i stepped in, i noticed a malay makcik just about to start the floor mopping. at the same time, one little boy (no more than 5yrs old i guessed) who had just done his business walked towards the tap and wanted to press the tap to wash his hand. but before he could do it, the makcik raised her hands and shouted at the boy angrily in half malay-half english : "oi oi, get out! get out!" looking at the dry sink, i could only conclude that she had just dried the sink and was crossed that the boy wanted to use it. the boy looked shock and quickly ran out of the toilet. and then she turned at me and continued: "you cannot see the sign on the door ah? it is washing hour! cannot use! get out! get out!" i was takened aback by her hostile response. i had barely taken my second step into the toilet! it was clear that she was very agitated and had turned her agitation against us. i looked hard at her and told her firmly in malay: "auntie, don't shout. there is no need for you to shout. cool down, don't shout." she looked at me with her totally screwed up face and her i-wanna-kill-you eyes. i stood firm, looked her into her eyes and i repeated my words. she paused for a while. and in a split second, her screwed up face straightened up a little and she mumbled something to herself and continued her mopping. i left the toilet. an uncle who stood outside the door and witnessed this whole episode looked at the makcik, shook his head and walked away. as i walked out of the toilet, i felt rather uneasy about this whole incident. so, i went up to the station manager and give them my feedback and to tell them that they should counsel the woman. at the control station, it was clear that this was not the first time such incidents had occurred cos even before i could give them the details, the station asked if it was the makcik cleaning the male toilet. hmmm....

i left the station after that.

No comments: