this week, i learned from an ex-colleague that one of the senior cabin crew from my previous company would be demoted and that her allowances would be taken away from her. and as allowances formed a huge part of their salary structure, this senior crew would likely end up with a drastic pay cut. she was in a state of shock and had been crying for several days. i also learned that she had gone on to simply apply for any jobs that came by, even superbly junior ones. i could only conclude she was desperate to get out of the company and that she was simply grabbing anything that came by. very rash, not good for her career.
anyway, this development was, to a large extend, the aftermath of the merger that the company went through last year. you see, before merger, crew administration and discipline management was undertaken by ground management staff. cabin crews were mainly executing the operations, namely providing inflight services and ensuring passenger safety and senior cabin crews' responsibilities focused on coaching and getting their team to deliver performance. but after the merger, the responsibilities of crew administration and discipline management was transferred to senior crews. this was on top of the responsibilities that they previously had. well, this change was done in an effort to standardise the practices of the both entities. but this alignment created a lot of stress on the senior crews as they were not trained for it, nor do they have the aptitude for it. nonetheless, all of them took on the roles (they have no choice) and i could see many working very hard to learn the ropes.
what happened was that one of the senior crew who had been with the company for close to 12-years was called up and told that her performance in crew management didn't meet up to their expectations. as such, she would be removed and that she would be demoted to the grade no different from that of a junior crew. this was a huge blow to her, considering she had been performing very well as a senior cabin crew before the merger. sensing distress, i asked for her contact and whatsapped her. when i finally got to her, she told me she was just a lowly crew in the company hierarchy and could not really do anything about it. advised her not to degrade herself and that what had happened was simply a case of job mismatch following the merger and if that was the case, she should just move on. the company didn't deserve her, frankly. that managed to cheer her up a bit.
and i promised i'll help her with her career transition but for now, she should just accept whatever decision and just do what is expected. never leave your job before you found a new one and never be rash to make decision that she might regret in future. i have since asked her to send me her resume so that i could help make it sound more professional. and when i read her resume, i must say it was really bad. then again, i had expected so cos she had been with the company for close to 12 years and looking for jobs was something foreign to her. for that matter, even her email name sound terribly inappropriate for a resume! had to advice her to apply for a new email account and to adopt a more neutral sounding name. and so, i spend the whole of today re-writing her resume. had to correct her resume structure, sentence structure, grammar, etc. and also, rewrote her cover letter for her.
let's hope her job search goes smoothly.