impressed with expo ceo

i should have written this post a week plus ago as a follow-up to my posting on how a helpful expo staff helped me when my car broke down. anyway, a couple of days after sending my mail, i got a reply from the ceo himself. it was a rather nice surprise i must say. and of cos, i was impressed by this ceo who actually did the nec and traced the encik for me and extended my thanks to him personally. here's a copy of his reply. a ceo with such a customer-service mind can only mean good governance and exemplary staff. i am impressed. --------------------------------- Monday, 12 April 2010 15:27:48 RE: Thank you From: Aloysius Arlando Add to Contacts To: XXXX Cc: XXXX --------------------------------- Dear Mr Sim Thank you for your kind note. We, at the Singapore Expo, strive to go the extra mile for our guests. I am therefore heartened to learn that my staff, Mr Ramli, has been of assistance to you. I have personally conveyed your thanks to him. Your note will also spur the Singapore Expo team to keep our service level at the highest standard possible. I look forward to your patronage of the services at the Singapore Expo. With best wishes Aloysius Arlando Chief Executive Officer Singapore EXPO