it is not usual of me to raise my voice. but that was what i did at the car service center this morning.
i booked my car servicing appt last week. and as usual, was asked to indicate the mileage. this morning, i went for the servicing. and when the car service attendant came to me, his first question was: "did you do the booking?" ok, this was the wrong question to me for a start. and then he asked me for my mileage. second wrong question. well, being a forgiving person, i told him as needed. and then, he went to the car, switched it on, and checked the mileage. third wrong action. wtf i thought, if doubt me, why bother to ask me in the first place rite? mileage confirmed. and then he said: "ok, your mileage is so high, you need to do a major servicing! and you also need to understand that you need to change the brake pads, the timing belt..." that breached my tolerance level ! and i told him off...
i mean, what the hell! for my last several servicings, they never fail to consistently ask me to do major servicing given "my cars' high mileage". i did the major servicing 2 servicing dates ago. added to this, in the last servicing, i had also changed the timing belt and the brake pads. and so, i find it unacceptable for him to be asking me to do major servicing again this time round! from the looks of it, it seemed a normal practise for them to ask customers to do major servicing immediately after checking their mileage. is it becos they want to maximize the amount they can squeeze from customers? what happened to their service standards? since i had pre-booked the servicing and given all details, why had they not checked their records and advised me on what to do instead? why must it be me to indicate i want minor servicing? why are they not pro-active about it? to top it off, when i recieved my car at the end of the day, the invoice indicated "customer wanted minor servicing". well, technically, it was not wrong. but the remark reeked so much of not wanting to accept any responsibility if there should be any problem with the car! and as a customer who had been consistently sending my car to the agent for servicing all these years, i find this totally not acceptable!
wtf!
i booked my car servicing appt last week. and as usual, was asked to indicate the mileage. this morning, i went for the servicing. and when the car service attendant came to me, his first question was: "did you do the booking?" ok, this was the wrong question to me for a start. and then he asked me for my mileage. second wrong question. well, being a forgiving person, i told him as needed. and then, he went to the car, switched it on, and checked the mileage. third wrong action. wtf i thought, if doubt me, why bother to ask me in the first place rite? mileage confirmed. and then he said: "ok, your mileage is so high, you need to do a major servicing! and you also need to understand that you need to change the brake pads, the timing belt..." that breached my tolerance level ! and i told him off...
i mean, what the hell! for my last several servicings, they never fail to consistently ask me to do major servicing given "my cars' high mileage". i did the major servicing 2 servicing dates ago. added to this, in the last servicing, i had also changed the timing belt and the brake pads. and so, i find it unacceptable for him to be asking me to do major servicing again this time round! from the looks of it, it seemed a normal practise for them to ask customers to do major servicing immediately after checking their mileage. is it becos they want to maximize the amount they can squeeze from customers? what happened to their service standards? since i had pre-booked the servicing and given all details, why had they not checked their records and advised me on what to do instead? why must it be me to indicate i want minor servicing? why are they not pro-active about it? to top it off, when i recieved my car at the end of the day, the invoice indicated "customer wanted minor servicing". well, technically, it was not wrong. but the remark reeked so much of not wanting to accept any responsibility if there should be any problem with the car! and as a customer who had been consistently sending my car to the agent for servicing all these years, i find this totally not acceptable!
wtf!
No comments:
Post a Comment