'had been helping bee sell mooncakes at parkway parade and have come across lots of interesting people who behaved in the most bizarre manners and/ or asked questions that are outright `duh' or damned difficult to answer!!! let me share some of these here...
(customer took a look at the mooncakes) is your mooncake nice? (of cos la... as a sales person, who'd ever answer their things are not nice...)
(customer, after sampling a mooncake) hmmm, yes, it's very nice, very nice indeed... let me think about it... (customer walked one round, came back) just now i tasted your mooncake, after a while, i think it is not very nice. it seemed to have a little bitter aftertaste. why huh? (errr...) but never mind, give me one box... (hmmm...)
(customer took a look at the mooncakes and the pricings) hmmm, yes, this brand is from hong kong and it is very nice. you guys imported it huh? good good... but how come it is more expensive here than in hong kong? (errr... mooncake needs to take aeroplane. must buy aeroplane tickets wor...)
(customer took at look at the mooncakes and the cookies) hmmm... looks around... (we went up and greeted her and asked if she needed assistance) no, no, no, i know this is from hong kong. i have worked a long time in hong kong! so i know these products much better than you! (she said, half shouting, and she walked off...) (!!!)
(customer took at look at the mooncakes and the cookies) hi m'am, these are from hong kong (customer stared at us, rolled her eyes, gave us the "tai-tai-huh!!!" look and walked away) (!!!)
(customer, after sampling a mooncake) good good, give me a box of white lotus single yolk (showed her the box and the content) oh, good thanks (packed the box of mooncake and asked for payment) huh?!?!? i don't want!!! i don't want already!!!...(woman walked off hurriedly) (errr... bee said the customer was probably schizophrenic)
interesting ya? heh heh... then again, as sales staff, we just smiled, thanked the customers, and wished them a good day... i strongly believe that as customers, much as we demand service, we also need to recognise that when service staff tries their best, we should at least accord some form of respect and courtesy to them. a smile or a thank you would be a very good start.
...
(customer took a look at the mooncakes) is your mooncake nice? (of cos la... as a sales person, who'd ever answer their things are not nice...)
(customer, after sampling a mooncake) hmmm, yes, it's very nice, very nice indeed... let me think about it... (customer walked one round, came back) just now i tasted your mooncake, after a while, i think it is not very nice. it seemed to have a little bitter aftertaste. why huh? (errr...) but never mind, give me one box... (hmmm...)
(customer took a look at the mooncakes and the pricings) hmmm, yes, this brand is from hong kong and it is very nice. you guys imported it huh? good good... but how come it is more expensive here than in hong kong? (errr... mooncake needs to take aeroplane. must buy aeroplane tickets wor...)
(customer took at look at the mooncakes and the cookies) hmmm... looks around... (we went up and greeted her and asked if she needed assistance) no, no, no, i know this is from hong kong. i have worked a long time in hong kong! so i know these products much better than you! (she said, half shouting, and she walked off...) (!!!)
(customer took at look at the mooncakes and the cookies) hi m'am, these are from hong kong (customer stared at us, rolled her eyes, gave us the "tai-tai-huh!!!" look and walked away) (!!!)
(customer, after sampling a mooncake) good good, give me a box of white lotus single yolk (showed her the box and the content) oh, good thanks (packed the box of mooncake and asked for payment) huh?!?!? i don't want!!! i don't want already!!!...(woman walked off hurriedly) (errr... bee said the customer was probably schizophrenic)
interesting ya? heh heh... then again, as sales staff, we just smiled, thanked the customers, and wished them a good day... i strongly believe that as customers, much as we demand service, we also need to recognise that when service staff tries their best, we should at least accord some form of respect and courtesy to them. a smile or a thank you would be a very good start.
...
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