i logged in to do my internet banking today and noted i had outstanding balances for my visa bills. i was kinda surprised as i had hardly use the two visa cards of this bank (ocbc). but for some reasons, it showed an outstanding balance of slightly more than a hundred dollars for both cards. i didn't check further but simply went ahead and executed the online payment. after paying up, the account still reflected an outstanding balance of s$100. feeling curious, i pulled out the e-statement and wohhhh, it showed a late fees of $100 for each of the cards (i.e. total of s$200). and as the payment for one of the cards had gone through, it meant i had already paid s$100! wtf!
in my whole life with this bank, i've never defaulted my payments and for some weird reasons, i am now charged a late fees of $100 for each card. i checked the dates again closely and yes, i did note my payment was overdue by a week (i supposed i was in india), but i felt one helluva cheated. cheated for the fact that i was not informed of the payment due date, and hear this - i had to pay s$100 late charge for a bill of less than s$60. feeling damned pissed off, i called the hotline and cancelled my both cards, and i even demanded that they refund the late charge that i had paid up. i don't find this acceptable, not when i've been with the bank for almost 3 decades!
bloody hell...
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